Technical Support
We're here to help you get the most out of Suriva
Get Support
Our dedicated support team is ready to assist you with any questions or issues you may have while using Suriva. We strive to provide prompt and helpful responses to ensure you have the best possible experience with our app.
Email Support
Send us a detailed message and we'll get back to you as soon as possible.
Send Emailbn648rfgy485h845@icloud.com
🕒 Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (Local Time)
Saturday - Sunday: 10:00 AM - 4:00 PM (Local Time)
We aim to respond to all inquiries within 24 hours during business days.
How to Get Help
Describe Your Issue
Provide a clear description of the problem you're experiencing, including any error messages you see.
Include Device Information
Let us know your device model, iOS version, and app version to help us diagnose the issue faster.
Steps to Reproduce
If possible, describe the steps that led to the issue so we can recreate and fix the problem.
Screenshots (Optional)
Screenshots can be very helpful in understanding the issue. Feel free to attach them to your email.
Common Solutions
App Not Loading
- Ensure you have a stable internet connection
- Force close the app and reopen it
- Restart your device
- Check for app updates in the App Store
Data Not Saving
- Make sure your device has sufficient storage space
- Ensure the app has necessary permissions
- Try logging out and back into the app
- Check if iOS restrictions are blocking the app
Coin Purchase Issues
- Verify your App Store payment method is valid
- Check your internet connection during purchase
- Restart the app after making a purchase
- Contact Apple Support for payment-related issues
Performance Issues
- Close other apps running in the background
- Restart your device to free up memory
- Ensure your iOS is up to date
- Clear app cache by reinstalling (backup your data first)
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements to Suriva, please don't hesitate to share them with us. Your feedback helps us make the app better for everyone.
When submitting feature requests, please include:
- A clear description of the feature you'd like to see
- How this feature would help you or improve your experience
- Any specific details about how you envision it working
App Information
For the most up-to-date version of Suriva and to leave reviews, visit our App Store page:
Contact Information
We're committed to providing excellent support for all Suriva users. Don't hesitate to reach out if you need any assistance:
📧 Email: bn648rfgy485h845@icloud.com
📞 Phone: +138040055566
Our team is dedicated to resolving your issues quickly and ensuring you have a great experience with Suriva. Thank you for choosing our app for your financial management needs!